Under the general direction of the Sr. Research Program Manager or designee, the Doula provides comprehensive in-home/telehealth postpartum doula services and newborn care support to families during the postpartum period. This role focuses on delivering high-quality, evidence-based care that promotes maternal recovery, infant well-being, and healthy family adjustment. The Doula works collaboratively with the care team to ensure consistent service delivery and positive client experiences. The position requires in-person client support throughout Central Massachusetts, including MetroWest, Worcester County, and Greater Boston.

• Provide in-home/telehealth postpartum doula services including maternal recovery support, emotional support, newborn care guidance, and infant feeding support.
• Develop and implement individualized postpartum care plans and provide evidence-based education to families.
• Assist with light household tasks to promote rest and recovery and support healthy family adjustment.
• Communicate regularly with the Lead Doula and care team regarding client progress, needs, or concerns.
• Coordinate referrals and communication with healthcare providers and community resources as directed.
• Maintain accurate, timely, and confidential client documentation.
• Adhere to established service delivery models, workflows, and care protocols.
• Participate in team meetings, trainings, and quality improvement initiatives.
• Identify client concerns, service gaps, or safety risks and communicate promptly to leadership.
• Provide culturally responsive, trauma-informed care to diverse families.
• Comply with organizational policies, quality improvement standards, and safety requirements, and perform other related duties as needed.

REQUIRED: 

• High school diploma or GED.
• Minimum one (1) year of related experience in postpartum care, maternal health, or a related field.
• Postpartum doula training or certification from a recognized organization (e.g., DONA International, CAPPA) or equivalent training/experience.
• Knowledge of newborn care and basic lactation support principles.
• Strong organizational and time management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Valid driver’s license, reliable transportation, and willingness to travel up to 30–40 miles one way.
• Ability to work independently within a collaborative team environment.

PREFERRED:

• Associates degree.
• Experience in healthcare, maternal health, or community-based services.
• Experience working with diverse family structures and cultural backgrounds.
• Fluency in multiple languages (e.g., English, Spanish, Portuguese).
• Experience in startup or growth-stage environments.