MAJOR RESPONSIBILITIES:
- Manages program support staff to effectively accomplish departmental goals and objectives;
- Oversees day-to-day operations tasks, including but not limited to resource allocation, work volume distribution, and project management.
- Monitors work volume to ensure staffing levels are adequate and appropriate efficiencies are maintained.
- Provides direct supervision to operations staff, including leading all recruitment, hiring, performance management, and termination of team members.
- Supervises operations staff to ensure projects and other deliverables are achieved in a timely and high quality manner, in collaboration with other departmental staff and resources.
- Ensures timely and high quality orientation and training of new team members and training of existing team members on new procedures.
- Oversees administrative staff's interface with information systems/technology functions including both internally and externally owned databases.
- Works closely with Associate Director to promote adherence to sound operational practice.
- Participates in performance improvement initiatives and demonstrates the use of quality improvement initiatives within the Program.
- Lead small projects or subcomponents of larger, more complex projects.
- Participates in program development project teams.
- Oversees incoming communication including central telephone and email processes.
- Works with the Leadership Team to establish efficient office procedures and policies.
- Compile and analyze data, produce project reports, maintain project plans and schedule meetings.
- Facilitates a positive working relationship between administrative and clinical staff and state agencies, as appropriate.
- Provides input on new policies and procedures, services and programs and assists with their implementation.
- Interfaces with Human Resources Department on personnel related issues as needed.
- Provides coordination with and serves as liaison to other components of UMass Chan Medical School (UMass Chan) as required.
- Maintains the confidentiality of all business documents and correspondence.
- Attends and participates in meetings as required.
- Comply with established departmental policies procedures and objectives.
- Comply with all health and safety regulations and requirements.
- Performs other similar and related duties as required or as directed.
ADDITIONAL RESPONSIBILITIES:
Collaborates with centralized departmental administrative and finance staff to ensure all personnel action activity related to hiring, firing, performance measurement, contracting, and funding are completed accurately and in a timely manner.