Under general supervision of Project Directors, the Program Manager is responsible for overseeing the planning and execution of capital improvement projects. This role requires strategic leadership, technical expertise, and cross-functional coordination to ensure projects are delivered on time, within budget, and aligned with organizational goals. The Program Manager is responsible for overseeing complex projects with unique delivery methods along with coordinating all construction management activities focusing on safety, quality, and operational impacts

• Lead the end-to-end management of complex construction projects with unique delivery methods , including scope, schedule, budget, and quality control.
• Collaborate with various internal and external stakeholders to help develop and maintain an integrated multi-year rolling Capital Plan.
• Oversee program roadmaps, including project timelines and milestones. 
• Manage interdependencies between multiple projects within the program.
• Oversee construction management team, ensuring compliance with safety standards, building codes, quality requirements, and environmental regulations.
• Oversee Owner Project Management Teams to assure compliance with UMass Chan and assist in the creation and implementation of processes and standards
• Monitor program performance using KPIs and reporting tools; proactively identify and resolve issues.
• Coordinate permitting, inspections, and approvals with local authorities and regulatory agencies.
• Proactively identify, assess, and mitigate potential program delivery risks and issues. 
• Develop and implement strategies to address risks before they impact project delivery. 
• Monitor and track program progress to ensure timely delivery of deliverables. 
• Ensure the quality of project outputs and that they meet defined success criteria. 
• Continuously evaluate program performance and implement improvements for future initiatives. 
• Communicate program updates, status reports, and potential challenges effectively. 
• Foster a culture of collaboration, innovation, mentoring, and accountability across project teams.
• Educate Project Managers on standards, tools, and processes for program management.

• Bachelor’s degree in Engineering, Architecture, Construction, or a related field, with 10-15 years of progressive office or related experience.
• Proven track record of managing complex, multi-phase capital projects.
• Strong knowledge of construction methods, materials, and industry standards.
• Proficiency in project management software
• Excellent communication, negotiation, and leadership skills.
• PMP, CCM, or LEED accreditation is a plus.