Postion Summary:

Under the general direction of the Senior Manager, Benefits, the Temporary Leave of Absence Specialist provides short-term support for the administration of UMass Chan’s Leave Programs, including FMLA, MA PFML, Parental Leave, and other Leaves of Absence. This role helps ensure timely, compliant processing of leave requests and accurate coordination with employees, managers, Payroll, and Employee Health Services during the temporary assignment.

This is a non benefitted temporary position. 

Position Responsibilities:

• Support the administration of UMass Chan leave policies and procedures in accordance with federal and state regulations (FMLA, MA PFML, Workers’ Compensation, and internal LOA policies).
• Monitor active leave cases to ensure required documentation, timelines, and communications are completed.
• Assist employees and managers by explaining available leave options and guiding them through required steps.
• Review and track eligibility, ensure appropriate paperwork is submitted, and coordinate with Employee Health Services for approval steps.
• Prepare and send leave notices, update case files, and coordinate with managers and Payroll to ensure accurate pay-related processing.
• Respond to employee and manager inquiries by phone or email in a timely, sensitive, and accurate manner.
• Provide administrative support for the Sick Leave Bank and policy tracking as needed.
• Maintain accurate leave records, logs, and reports; support preparation of audit or compliance documentation.
• Maintain confidentiality of employee information and uphold all compliance requirements.
• Perform additional leave or employee relations support duties as assigned during the temporary period.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of two (2) years of experience supporting or administering Leave of Absence processes, including FMLA.
• Working knowledge of FMLA, MA PFML, and Workers’ Compensation procedures.
• Strong organizational and time-management skills with the ability to track multiple cases simultaneously.
• High attention to detail and accuracy in recordkeeping.
• Strong communication skills and ability to work professionally with employees at all levels.
• Proficiency in Microsoft Office Suite; experience with HRIS platforms (PeopleSoft preferred).
• Ability to use sound judgment, maintain confidentiality, and work independently.