Under the general direction of the Department Manager or designee, the Sr. Program Operations Specialist will be responsible for the categorization of time study data and review of expenditure and other data for the purpose of claim calculation and submission. 

The Sr. Program Operations Specialist will work within the Federal Claiming unit that specializes in the configuration of technical solutions and provides expertise and resources to state government agencies for the purposes of seeking federal reimbursement for eligible expenditures and services.   Currently this unit provides solutions and support to 23 programs in 9 states and over 50,000 end users.

Note: Position is fully remote.

• Carefully evaluate and analyze RMTS data completed by clients to ensure compliance with program requirements.
• Promptly validate data with clients, as appropriate, to ensure accuracy of submitted information within time sensitive deadlines.
• Update internal knowledge database to continually refresh or improve performance and accuracy of work.
• Complete independent peer review of other RMTS program data to ensure categorization by peers aligns with internal processes and procedures.
• Collaborate with other team members and leverage team resources to categorize data consistently and timely. Provide constructive feedback as appropriate.
• Compile final RMTS results for client review and sign off, as required.
• Review and analyze expenditure and statistical data provided by clients to support claim and cost settlement calculations in accordance with internal processes and procedures.
• Participate in testing of system features/functions/bug fixes, including suggesting and identifying areas for functionality improvements. 
• Keep abreast of any regulatory or program changes.  

REQUIRED EDUCATION:

Bachelor's Level Degree or equivalent work experience

REQUIRED WORK EXPERIENCE:

• 3-5 years of related experience including but not limited to customer technical or services support, helpdesk support, program administration or coordination
• Strong organizational skills
• Proficiency with essential Microsoft Office applications (Word, Excel, Outlook, Teams)
• Demonstrated ability to work independently or as team player to achieve objectives
• Strong oral and written communication skills
• Exceptional customer service skills

PREFERRED WORK EXPERIENCE:

• Prior customer service focused work experience preferred 
• Ability to learn applications quickly  
• Strong investigative skills 
• Demonstrate initiative and resourcefulness 

• Federal claiming experience

Familiarity with Random Moment Time Study or other cost allocation tools.