POSITION SUMMARY:

Under the general direction of the Office of Survey Research Call Center Supervisor, the Survey Research Interviewer is responsible for conducting interviews via telephone by reading survey questions from a computer screen and entering the answers into the survey system.    

ESSENTIAL FUNCTIONS:  

• Conduct interviews by telephone and accurately enter responses to survey questions into the survey system
• Follow survey research procedures and guidelines to obtain high quality information
• Follow guidelines to persuade reluctant respondents to take the survey over the phone
• Maintain confidentiality of respondent information according to HIPAA, University, and the Office of Survey Research guidelines
• Participate in quality assurance processes for all tasks
• Participate in on-the-job training and the support of other staff members as directed
• Comply with established University and the Office of Survey Research policies and procedures
• Perform other duties as required

REQUIRED QUALIFICATIONS: 

• High School diploma or equivalent
• 0-6 months prior experience necessary

• Since this is remote work, must have a quiet space to work in with WiFi connectivity so that the confidentiality of the survey information can be maintained
• Clear speaking voice
• Must be able to read, write, and speak fluently in English
• Excellent communication skills
• Good typing skills
• Must be available to work varying shifts, including evenings and weekends, as required. 

PREFERRED QUALIFICATIONS:

• 6-12 months call center experience
• Bilingual proficiency (English and Spanish)