Reporting to the Director, Service and Quality, the Customer Service Associate provides administrative and customer service support. This position will field requests and inquiries from University departments/units and vendors and will identify, interpret and research issues seeking resolution to ensure customer satisfaction in compliance with all applicable University processes and procedures. The Associate will assist departments/units on proper completion of procurement and accounts payable transactions, procedures, and available self-service tools. Service support also includes routing inquiries appropriately to Tier 2 according to defined business rules and procedures or contacting departments to gather and verify information.
This position is Hybrid, FT; 40 hours per week.
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