GENERAL SUMMARY OF POSITION:
Under the general direction of the Director of Office of Wellbeing (OWB), the Account Manager/Counselor is responsible for the clinical and non-clinical aspects of the Employee Assistance Program (EAP). This position serves as the primary contact for Corporate Clients and is responsible for the oversite of all client training, presentations, education, and clinical services. This position is also responsible for activities and initiatives to develop, outreach, and expand current contracts and new business. This position provides comprehensive employee assistance to all employees and household members of UMMS and external organizations. The direct services include; assessment, information and referral, follow-up, short-term problem resolution, motivational counseling, case monitoring, in-house marketing to staff, consultation and training programs for a wide range of concerns (addiction, mental health, behavioral, work-related and personal problems which impact an employee's job performance). Position includes; on-call coverage; developing community linkages. Position time is 50% account management and program development and 50% counseling with variations as required.