University of Massachusetts Medical School

Desktop Support Engineer – Mac & Windows

Minimum Salary US-MA-Worcester
Job Location 1 week ago(10/13/2020 4:37 PM)
Requisition Number
2020-35797
# of Openings
1
Posted Date
Day
Shift
Exempt

Overview

GENERAL SUMMARY OF POSITION:

 

The PC Services Engineer is involved in all aspects of PC Services, resolving hardware and software problems in a multiple platform environment.

Responsibilities

MAJOR RESPONSIBILITIES:

  • Under the direction of the Manager of  PC Services, provides second level support to end users
  • Review and advise company’s standard PC hardware platforms
  • Review and advise company’s standard PC software suite
  • Implement and maintain  the configuration of the PC Software
  • Maintain and repair PC hardware
  • Makes critical business decisions daily with minimal supervision
  • Acknowledge and resolve user service requests utilizing the service request management system
  • Broad application of standard principles, concepts and techniques, including working knowledge of related fields, toward the identification and resolution of user problems
  • Provide resolution to a diverse range of complex problems
  • Frequently interacts with all other areas of Information Services, and external customers as necessary
  • Escalates more difficult user issues as appropriate
  • Preparation and presentation of troubleshooting documentation via Help Desk FAQs
  • Performs other duties and responsibilities as required.

Qualifications

REQUIRED QUALIFICATIONS:

  • Some College education or formal training
  • 3-5 years of related experience
  • Excellent oral and written communication skills
  • Travel to off-site locations required.

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