Under the supervision of the Senior Director of Customer Services, the Team Lead for CRM and Digital Products ensures that Medical School faculty, students, and staff are provided products and consulting services on the best use of digital products to achieve business objectives. Existing products include EpiServer content management system, Google Analytics, Qualtrics survey experience, SharePoint Online, Pardot marketing automation, Einstein Analytics, SiteImprove content quality and accessibility, Salesforce CRM, and PowerBI and SAP BusienssObjects analytics. Consulting services include digital marketing and analytics. Team lead must be able to coordinate and collaborate with stakeholders to identify business problems, recommend appropriate and cost-effective web content solutions, assist team with delivering results, and measure outcomes for success and improvements.
The purpose of this position is to provide managerial oversight of 6-10 exempt staff; ensure staff have appropriate technical and hospitality skills; provide contract and vendor management for ongoing maintenance; oversee purchases; evaluate new digital products and services that will be cost-effective; manage adherence to the division’s Key Performance Indicators; follow project management fundamentals; provide efficient and effective work order management; manage budget; and perform appropriate human resource duties.
The Team Lead will work collaboratively, cordially, and effectively with senior Medical School leadership and designees, administrative and educational colleagues, and other information technology peers. The Team Lead will be familiar with emerging trends in digital products and services to improve outcomes and will utilize data extensively from multiple sources to drive performance.