University of Massachusetts Medical School

  • Enterprise Support Tech I

    Minimum Salary US-MA-Worcester
    Job Location 2 weeks ago(12/2/2019 3:35 PM)
    Requisition Number
    2019-34208
    # of Openings
    1
    Posted Date
    Day
    Shift
    Non Exempt
    Exempt/Non-Exempt Status
    Non Union Position-W25-Non Unit Classified
  • Overview

    GENERAL SUMMARY OF POSITION:

    Under the direction of the HelpDesk Team Lead, the Customer Services Technician I is an emerging role in the customer services area, field user telephone calls for Information Services support, provide assistance where possible, gather information for problem escalation.

     

    Responsibilities

    MAJOR RESPONSIBILITIES:

    • Responds to telephone and walk-in request for Information Services support.
    • Following standard troubleshooting procedures gathers appropriate information related to user problems
    • Resolves problems of limited scope
    • Interacts primarily with other Help Desk  staff and Manager
    • Assigns or escalates more difficult user issues as appropriate
    • Performs other duties and responsibilities as required.

    Qualifications

    REQUIRED QUALIFICATIONS:

    • Some college education or formal training
    • 0-1 years of related experience
    • Excellent oral and written communication skills
    • Valid driver’s license and dependable transportation.

     

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