University of Massachusetts Medical School

  • Survey Research Interviewer I - Per Diem

    Minimum Salary US-MA-Shrewsbury
    Job Location 5 days ago(10/11/2018 9:02 AM)
    Requisition Number
    2018-31489
    # of Openings
    1
    Posted Date
    Rotation
    Shift
    Non Exempt
    Exempt/Non-Exempt Status
    Non Union Position-W00-Non Benefited
  • Overview

    GENERAL SUMMARY OF POSITION:

    Under the general direction of the Supervisor, the Survey Research Interviewer I is primarily responsible for conducting interviews via telephone. Additional responsibilities of the Interviewer include but may not be limited to: assisting in assembling mail survey packets; coding and data entering mail surveys; and performing quality checks.

     

    This is a Per Diem position.

     

    Responsibilities

    MAJOR RESPONSIBILITIES:  

    • Conduct interviews by telephone and accurately record and code calls as directed;
    • Follow protocols and guidelines in persuading reluctant respondents to cooperate;
    • Follow protocols and guidelines to obtain high quality data;
    • Assist in assembling mail survey packets;
    • Code and data enter mailed questionnaires;
    • Participate in quality assurance processes for all tasks, including telephone interviews and data entry;
    • Participate in  on-the-job training and the support of  other staff members as directed;
    • Attend and participate in meetings, training, and other departmental initiatives as directed;
    • Maintain confidentiality of procedures, scripts and respondent information according to HIPAA, University, and OSR guidelines;
    • Comply with established University and OSR policies, procedures and objectives;
    • Perform other duties as assigned

     

     

    Qualifications

    REQUIRED QUALIFICATIONS: 

    • High School diploma or equivalent;
    • 6-12 months Call Center experience
    • Clear speaking voice;
    • Must be able to read, write, and speak fluently in English;
    • Excellent communication skills;
    • Sound keyboard skills; 
    • Must be available to work varying shifts, including evenings and weekends, as required 

     

    Familiarity and experience in some/all of the following areas is strongly preferred:

    • Bi-lingual proficiency preferred but not required;

     

    SUPERVISION RECEIVED:

    Under the general direction of the Supervisor, with project-specified input from Project Directors

     

    SUPERVISION EXERCISED:

    None

     

    ENVIRONMENTAL WORKING CONDITIONS:

    • Normal office environment.
    • Involves travel to study sites in Massachusetts and possible travel to national meetings.

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