GENERAL SUMMARY OF POSITION:
Under the general supervision of the Manager, or designee, the Intake Coordinator will act as a liaison between Unit staff, external clients and other key stakeholders. The Intake Coordinator will serve as a resource to the staff in matters concerning the Unit and any other issues as assigned by Management staff. This individual will oversee and assist in the intake process with the goal of investigating, collecting and/or retrieving accurate data from various sources and advising members or their designees/agents about Unit policies and procedures according to applicable regulations.
The State Supplemental Program (SSP) is a Department of Transitional Assistance and Mass Commission for the Blind program that provides cash benefits to low-income and disabled populations. CHCF administers the program on behalf of the state agencies.
Prior Customer Service in a fast pace environment is highly desired for this role.
PREFERRED QUALIFICATIONS (Specific to CHCF):
Ability to read, interpret, apply and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities.