University of Massachusetts Medical School

  • Program Coordinator

    Minimum Salary US-MA-Shrewsbury
    Job Location 17 hours ago(17 hours ago)
    Requisition Number
    2018-31082
    # of Openings
    1
    Posted Date
    Day
    Shift
    Exempt
  • Overview

    GENERAL SUMMARY OF POSITION: 

    Under the general direction of the Manager or designee, the 

    Project Coordinator will lead small projects or subcomponents of larger, more complex projects.  Responsible for independent action on multiple projects as assigned.  The Project Coordinator will act as a liaison between Unit staff, external clients and other key stakeholders. This individual will serve as a resource to the staff in matters concerning the Unit and any other issues assigned by Management staff, oversee, and assist in the intake process.  Tasks vary according to the priorities of the department.

    Responsibilities

    MAJOR RESPONSIBILITIES:

    • Coordinate and monitor assigned program activities. 
    • Review and analyze data relating to program effectiveness.
    • Make recommendations for changes in procedures and guidelines and formulate strategies for accomplishing program objectives.
    • Provide technical assistance and advice to agency personnel and others concerning assigned programs in order to exchange information, resolve problems and ensure compliance with established policies, procedures and standards.
    • Develop and implement procedures and guidelines to accomplish assigned agency program objectives and goals.
    • Confer with management staff and other agency personnel to determine program requirements and availability of resources and assist in developing program evaluation criteria and standards.
    • Evaluate program activities and make recommendations for program modifications.
    • Review existing regulations that pertain to programs and services and make recommendations for improvements or changes, particularly as it relates to meeting contractual requirements.
    • Comply with established policies, health & safety regulations and requirements, procedures and department objectives.
    • Review and monitor compliance with the federal and state regulations.
    • Maintain the confidentiality of all business documents and correspondence per UMMS/CWM procedures and HIPAA regulations
    • Perform other related program duties as assigned.

    Qualifications

    REQUIRED QUALIFICATIONS:

    • Bachelor’s degree in business or public administration or related field; or equivalent experience.
    • Two years of related experience in business administration, business management or public administration.
    • Ability to understand, apply and explain pertinent laws, rules, regulations, policies, and procedures.
    • Ability to work independently and collaboratively.
    • Ability to relate and communicate well with a diverse client population.
    • Ability to communicate effectively in both writing and oral presentation.
    • Demonstrated ability to work appropriately with confidential information.
    • Skilled in problem solving and team building
    • Effective negotiating skills.
    • Strong interpersonal skills needed to interact with all organizational levels.
    • Demonstrated ability to assess priorities and operate in a flexible manner.
    • Demonstrated experience using computer based tools including email, Microsoft Word, Excel, PowerPoint and database environments.

     

     

     

    PREFERRED QUALIFICATIONS:

     

    • Previous professional experience in customer service.
    • Experience working with federal and state agencies, preferably health and human services organizations.
    • Demonstrates excellent analytical, organizational, and time management skills. Utilizes independent judgment.
    • Strong analytical, oral and written communication skills.
    • Ability to work in a team and meet performance deadlines in a dynamic environment.
    • Ability to utilize questioning and listening skills that support effective telephone communication.
    • Ability to apply the proper telephone etiquette to satisfy various client and agency situations.
    • Proficient in Office and Web-based applications.

    Additional Information

    SUPERVISION RECEIVED:

    Under the general direction of the Manager or designee

     

     

    SUPERVISION EXERCISED:

    Supervises Intake Assistants or other support staff

     

     

     

    ENVIRONMENTAL WORKING CONDITIONS:

    Usual office environment

     

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