GENERAL SUMMARY OF POSITION:
Under the general supervision of the Operations Manager, this position is responsible for the preliminary review, direct processing, and expediting of all incoming and outgoing written and electronic correspondence and records, including disability supplements, medical and clinical information, and related materials. This position makes complex decisions regarding protected healthcare information (PHI) based on the Federal regulations regarding the protection of health information under the Health Information Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. This position is the primary hub for all incoming/outgoing correspondence, disability supplements, and is the primary interface with clients, agencies, and DES staff regarding incoming and outgoing medical information, mail, and records.
In addition, this position provides the primary initial mailing, receipt, review, and customer service functions for disability supplements (MassHealth or other clients). Decisions made in this area directly impact the timeline for the disability review process and for the determination of benefits for MassHealth and other agency applicants.