University of Massachusetts Medical School

  • Research Interviewer- Part Time Bilingual Spanish

    Minimum Salary US-MA-Shrewsbury
    Job Location 2 months ago(4/25/2018 9:53 AM)
    Requisition Number
    2018-30864
    # of Openings
    4
    Posted Date
    Rotation
  • Overview

    Temprite Services is a division within the University of Massachusetts Medical School, Human Resources, which offers various levels of temporary support for departments within the institution as well as our affiliates.

     

    Numerous opportunities available:  Temporary 40 hour a week positions; Temporary 20 hour a week positions

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    MAJOR RESPONSIBILITIES:

    • Conduct interviews by telephone and accurately record and code calls as directed;
    • Follow protocols and guidelines in persuading reluctant respondents to cooperate;
    • Follow protocols and guidelines to obtain high quality data;
    • Assist in assembling mail survey packets;
    • Code and data enter mailed questionnaires;
    • Participate in quality assurance processes for all tasks, including telephone interviews and data entry;
    • Participate in on-the-job training and the support of  other staff members as directed;
    • Attend and participate in meetings, training, and other departmental initiatives as directed;
    • Maintain confidentiality of procedures, scripts and respondent information according to HIPAA, University, and OSR guidelines;
    • Comply with established University and OSR policies, procedures and objectives;
    • Perform other duties as assigned

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    REQUIRED QUALIFICATIONS:

    • High School diploma or equivalent;
    • 6-12 months Call Center experience
    • Clear speaking voice;
    • Must be able to read, write, and speak fluently in English;
    • Excellent communication skills;
    • Sound keyboard skills;
    • Must be available to work varying shifts, including evenings and weekends, as required

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