University of Massachusetts Medical School

Project Manager

US-MA-North Quincy
2 months ago(10/6/2017 11:17 AM)
Requisition Number
# of Openings
Exempt/Non-Exempt Status




Under the general direction of the Commonwealth Medicine Chief Medical Office or designee, the Project Manager works on the MassHealth Chief Operating Officer’s team, supporting the Senior Project Director, within the Massachusetts Office of Medicaid by supporting the day to day details for new program development and implementation projects focusing on operations strategy and innovation. MassHealth Operations manages eligibility, enrollment, and customer service for over 1.8 million members and 60,000 providers. 


The goal of this position is to support the Senior Project Director and MassHealth Operations leadership in planning and managing the implementation of eligibility, provider, customer service, and program integrity initiatives to improve the member and provider experience, enhance operational efficiency, and ensure compliance with state and federal regulations.  The Project Manager will participate on cross-functional workgroups on operational initiatives and support the development and documentation of system requirements, business processes, and reports to inform decision-making.




  • Manage and develop large projects from the ideas generation and feasibility stage to the project implementation
  • May perform initial feasibility study prior to the formalization of a project
  • Develop and maintain effective and efficient oral and written communication with the project’s sponsor and steering committee
  • Assess the necessary skill sets and competencies required and ensure that they exist within the team assigned to accomplish project objectives. Identify, recommend specific resource requirements, and/or training requirements
  • Communicate with all appropriate parties to ensure that the project’s objectives, scope, and required and expected deliverables of each project phase are understood
  • Responsible for ensuring that each team member understands their specific role on the team, and associated responsibilities
  • Lead an assembled project team in effectively addressing the client’s requirements according to the project’s schedule and approved budget.  Through project team members, responsible for developing project schedule and budget for approval.
  • Document and maintain current: project work plan, meetings, decisions, work change orders, project deliverables, progress reports, schedules, cost tracking reports, and other pertinent reports
  • Participate in the development, enhancement, and implementation of Project Management standards, policies, procedures, and metrics that include change management, controls, and reports to attain compliance
  • Facilitate communication of the project’s status, budget, costs, issues, and related information to the project’s team leaders, project sponsor, steering committee, affected business unit(s), and team members as appropriate
  • Support the department in audit reviews of completed projects, to review whether project met expectations and to identify potential areas for improvement.  Documents results of audit and recommendations
  • Ensure that common solutions are found and implemented for common problems across all projects
  • Assist the project’s sponsor in refining the project scope and objectives, including any constraints
  • Manage special projects, project and/or vendor evaluations, feasibility studies and other activities related to business development within defined time lines as assigned
  • Manage project staff
  • Assemble appropriate staff to project teams to support project goals
  • Keep abreast of current and developing trends and health care administration in order to guide and advise clients regarding their information needs
  • Assist the Director in the development of contracts
  • Provide support to the department in the development of strategic planning
  • Participate in the Continuous Quality Improvement program
  • Performs other job related duties as assigned




  • Bachelor’s degree in management, Health Care, Business Administration, or equivalent experience
  • 5 years of demonstrated experience in project management
  • Strong written and verbal communication skills to interact effectively with staff, clients, and vendor staff
  • Ability to lead and direct a matrix project team, as well as the ability to lead and direct effective meetings and work sessions
  • Strong computer skills, including word processing, spreadsheet, and PowerPoint.
  • Ability to travel to off-site locations.

Additional Information


  • Master’s degree or comparable level graduate degree in a relevant discipline (e.g. public policy, law, public health, health economics, public or business administration with a concentration in health care) 
  • Proven skill and effectiveness in requirements gathering, definition, business planning, data analysis, process analysis, business and functional requirements analysis, and change management
  • Strong analytical and reasoning skills and ability to understand and communicate effectively using data.
  • Deep experience with Microsoft Office product suite



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