GENERAL SUMMARY OF POSITION:
Under the general direction of the Commonwealth Medicine Chief Medical Office or designee, the Project Manager works on the MassHealth Chief Operating Officer’s team, supporting the Senior Project Director, within the Massachusetts Office of Medicaid by supporting the day to day details for new program development and implementation projects focusing on operations strategy and innovation. MassHealth Operations manages eligibility, enrollment, and customer service for over 1.8 million members and 60,000 providers.
The goal of this position is to support the Senior Project Director and MassHealth Operations leadership in planning and managing the implementation of eligibility, provider, customer service, and program integrity initiatives to improve the member and provider experience, enhance operational efficiency, and ensure compliance with state and federal regulations. The Project Manager will participate on cross-functional workgroups on operational initiatives and support the development and documentation of system requirements, business processes, and reports to inform decision-making.