University of Massachusetts Medical School

Medical Record Auditor

1 month ago(11/3/2017 2:44 PM)
Requisition Number
# of Openings
Exempt/Non-Exempt Status


Located in Charlestown, MA, the Commonwealth Medicine Center for Health Care Financing (CHCF) helps state agencies, our primary clients, identify opportunities to increase savings and reimbursements through federal and other third party sources, establish effective savings and reimbursement programs and capitalize on all possible revenue streams. At the same time, we identify opportunities for our clients to increase health care related services and reduce the net cost of delivery.


Through an Interagency Service Agreement between the Massachusetts Executive Office of Health & Human Services (EOHHS) and the University of Massachusetts Medical School, the Provider Compliance Unit (PCU) ensures program integrity by performing fraud, waste, abuse, and program compliance activities as required to preserve federal financial participation (FFP) and comply with federal and state regulations. Core activities of this unit include compliance with the Surveillance Utilization Review Subsystem (SURS), development and running of algorithms and conducting desk and onsite reviews (audits).  


The PCU seeks a Fraud, Waste and Abuse Program Auditor to conduct desk and onsite reviews based on federal and state regulations that govern provider types.  Audits involve extensive research to identify industry trends and patterns in order to detect aberrant billing practices.  Working independently, or within a team, the Auditor performs all activities related to data mining, claims analysis, and auditing. The auditor will participate in face to face entrance and exit conferences with providers utilizing established interviewing skills.



  • Apply in-depth knowledge of federal and state regulations and healthcare industry standards.
  • Conduct independent data mining and data analysis utilizing claims data to identify potential cases of FWA.
  • Conduct onsite audits which may include a review of the physical plant, member medical records, and employee records.
  • Conduct audit entrance and exit conferences with providers as well as interview provider staff.
  • Develop reports of investigative findings, compile case file documentation, calculate sanctions and overpayments, and issue findings in accordance with applicable regulations, policies and procedures.
  • Document work performed and audit results based on pre-determined standards and guidelines.
  • Communicate with providers regarding issues such as general regulatory compliance, audit findings, and the recovery process.
  • Identify and recommend policy, procedure and system changes to enhance investigative outcomes and performance.
  • Serve as a resource for internal and external departments to research and resolve integrity inquires.
  • Update appropriate internal management staff regularly on progress of investigations and make recommendations for further initiatives such as new algorithms.
  • Exercise independent judgment and discretion in using available resources to identify relevant evidence supporting allegations.
  • Prepare internal and external reports.
  • Develop, maintain and manage cases in internal case tracking system.
  • Perform other duties as assigned.



  • Bachelor’s degree in business administration, finance or related field; or equivalent experience
  • 6-8 years of related experience in the healthcare industry, business, accounting or finance; with at least two years of experience conducting data mining in the healthcare insurance industry, healthcare claim audits or other claims related experience.
  • Knowledge of the principles and practices of medical auditing.
  • Strong analytical and qualitative skills as well as problem solving skills with the ability to look for root causes and implement workable solutions.
  • Knowledge of the law and regulations as it relates to fraud and fraud investigations.
  • Must have a track record of producing high quality work that demonstrates attention to detail.
  • Ability to multi-task, establish priorities and work independently to achieve objectives.
  • Ability to function effectively under pressure.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access).
  • Excellent Customer service skills with the ability to interact professionally and effectively with providers, third party payers, and staff from all departments.
  • Strong Interpersonal skills with the ability to work in a fast paced environment whether as a team member or an independent contributor.
  • Strong oral and written communication skills including internal and external presentations.
  • Ability to travel and be on-site as needed for audits.



  • Master’s degree in Business Administration or Public Health.
  • Knowledge of coding, reimbursement and claims processing policies.
  • Prefer individual possessing any of the following certifications or licensure: CFE, CPA, RN/LPN, CPC, or CPMA.  
  • Advanced Microsoft Excel software skills.
  • Knowledge of State and federal regulations as they apply to public assistance programs.
  • Strong Decision making skills with the ability to investigate and weigh alternatives and select the appropriate course of action.
  • Creative thinking skills with the ability to ask the needed “bigger- picture” questions that lead to process and team improvements.

Additional Information

Why join Commonwealth Medicine’s Provider Compliance Unit?  If you join PCU you will be joining an elite group of professionals who strive to identify outliers and/or anomalies in data through statistical analysis and data mining.  Come join a team who are subject matter experts in the domain identifying fraud, waste and abuse. 

CWM offers a rewarding environment where cutting edge and pioneering health care and clinical services programs and projects are developed and managed.

If you are a high-energy, driven individual who loves a challenge and thrives in a fast-paced entrepreneurial environment, you are encouraged to submit your credentials for further consideration.


This position is in the Schrafft's Building, located in Charlestown, Massachusetts, just north of Boston and easily accessible by public transportation.  The Program Auditor will also travel frequently to in-state providers.






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